Yes! We have a wide variety of providers available for busy work days, date nights, and even days you just need a break.

Absolutely. We work with many families to provide custom, ongoing services throughout the school year and summer. Our providers book up quickly, so make sure to send in your long-term requests early!

We are NOT a full-time nanny placement service. Our providers can be booked for ongoing positions for a season, a semester, or a school year.

Yes, you can! We pride ourselves on being able to handle requests on short notice. However, due to the high demand for our sitters, all requests made within 48 hours of the start time of service will incur a Last Minute Booking Fee (fee varies by location). If we are unable to find a provider for you, the fee will be waived.

If a client cancels a job within 24 hours of start of service, a Cancellation Fee will be charged for half of the estimated total for the booking. We do not expect our providers to care for ill children and leave it up to the provider’s discretion in deciding to do so.

Long term jobs must be cancelled 2 weeks in advance. For long term jobs, a deposit equal to the cost of two weeks of service will be requested. If the job is cancelled with less than 2 weeks notice, the deposit will not be refunded. Up to 50% of the deposit may be credited if alternative, comparable work is secured for the scheduled provider.

In the event a provider must cancel, we provide families the option to request a substitute provider. Once notified by you, we will immediately begin to work on finding a substitute to fill in. It is up to you to contact us to let us know you would like us to find a substitute provider.

Our meticulous screening process begins with an application, letters of recommendation from community members, and a personal interview. This is followed by a the most in depth background check on the market, as well as a driving record check for all providers who drive. All of our providers are sourced from carefully curated connections within our local communities.

We have a 2-hour minimum for all babysitting jobs. Our hourly rates vary among different providers based on their level of experience and geographic locations. The base hourly rate for any provider applies for up to two children. Each additional child will increase the hourly rate. Please feel free to ask us for a specific sitter’s rate prior to booking.

When driving occurs along with babysitting, the client will not be charged separately for the ride. Rather, a ride fee, based on our formula, will be added to the total charge. Please feel free to ask for an estimated ride fee prior to service. We cannot provide rides for friends who are not registered members of an M4M family.

Absolutely no cash is exchanged…ever! That’s right, no need to add an extra trip to the ATM before your help arrives. We will send you payment requests via Stripe on a biweekly basis. You can simply pay the invoice through Stripe using credit card, direct deposit, or apple pay!

Yes! You can use your Dependent Care FSA to pay for Minutes 4 Moms childcare services. A statement or other documents can be provided to you upon request. Please be sure to request the documentation you need within two weeks of service.

Our providers keep track of their shifts using our digital scheduling app that includes GPS. If you believe your invoice is not accurate, please text us or email support@minutes4moms.

Per our policy, M4M providers and clients are not permitted to work with one another without M4M’s knowledge and consent. Additionally, no payment should ever be made directly from a client to a provider. All payments will occur through Minutes 4 Moms. Clients may directly contact a provider to request service; however, this service must still occur with M4M’s knowledge and consent. Any violation of this policy will result in the client, and the provider, being removed from our service.

Matching is a BIG DEAL! We want to make the best matches we can every time you book a service.

If it was a single booking, your feedback on a provider can help us make your experience better next time. The more feedback we receive, the better your matches will be!

If you booked a recurring arrangement that it is not a good fit please reach out to us as soon as possible. We are here to support you and your provider in working towards success or finding you an excellent replacement.